Information on Changes
CANCELLATION
If you think that you would like to cancel your insurance policy or finance contract, please first contact your insurance broker to talk things through. You will be able to find your insurance broker’s contact information on your insurance policy and any communications sent by them. Once we receive a cancellation request from your insurance broker, we need to cancel your premium finance contract.
CHANGE PAYMENT DATES
If you think you would like to change your payment date for your policy, or need a one time change, or are worried about your finances and ability to make payments for your insurance, please contact us on the Finance Merit Service Desk or call or reach out to us, we are here to help you. Please be sure to enter your Merit Account Number for clear identification. Merit may refer you to your insurance broker (and work together with them), while we will do our best to accommodate you directly and help find the optimal solution.
LEARN MORE ABOUT NON-PAYMENT AND INSURANCE PREMIUM FINANCE
Understanding what non-payment means requires understanding what we are doing for you.
Merit works with hundreds of insurance brokerages across Canada, and thousand of insurance agents serving tens of thousands of customers in Canada. Merit does not write insurance. Merit does not sell insurance. Merit makes insurance more affordable, accessible and flexible through providing payment plans. We work with almost every insurance carrier, MGA and wholesaler in Canada. What we do is about spreading the cost of your annual insurance premiums on a monthly or customized basis. If you are a business, the cost is typically tax deductible and the finance is off-balance sheet for your advantage. You sign up for Merit with your insurance broker or insurance carrier. We work together with the best insurance industry professionals on their team to provide you with the best service possible. Everyone wants to help you have the benefits of the insurance you purchased. It could be that your situation or the economy or market conditions change from the time when you purchased your insurance. Should you not pay your payments due, Merit works with your broker and your insurance carrier to help you on your terms in recognition that you no longer will have the benefit, safety and advantage of the insurance policy that you purchased to cover risk. You choose to buy insurance, and we choose to make it as easy as possible to pay its cost while sometimes the situation deteriorates and we will work on your side to help you. Communication with us is essential, if you are having financial trouble you could lose your insurance policy, and the risks covered by the insurance may not be bearable if your insurance is cancelled and you no longer have this coverage. Merit will not charge you cancel fees or set up fees or otherwise make a bad situation worse, while everyone understands your decision is to choose to do what is least bad (not making payment when due as due may be choosing not to have insurance). Like doctors in a medical situation, we can help more the sooner you communicate the circumstance so we can try to adjust for you. If you have an insurance claim you should contact your broker.
Merit emphasizes that you contact us as soon as you are aware of any payment challenge or non-payment for maximum flexibility. The message is that the sooner you contact us the more we can do for you. Merit's team is renowned as non-judgmental, easy to communicate with, and very helpful. You can use the Finance Merit Service Desk or Email or call or whatever means you feel the most comfortable to communicate and work together.
NEED TO MAKE A CLAIM?
Call or email your insurance broker right away. Now would be the right time to make that call. We write your broker's contact information on our Client Acceptance Letter.
QUESTIONING AN EMAIL. CONCERNED ABOUT FRAUD? YOU ASK, WHAT IS THE CHARGE FROM MERIT FINANCE? OR, WHAT ARE THESE DOCUMENTS THAT I RECEIVED?
Merit works with insurers and insurance brokers to help people spread the cost of their insurance premium through monthly installments.
If you have recently bought or renewed an insurance policy through your insurance broker and you are using premium finance to pay for the cost of the insurance, you will receive a letter or email from us with our name on it. If you have not renewed or taken out new insurance recently or are not paying for your insurance through premium finance or you have any doubts regarding the documentation you have received, we recommend that you check with your broker or insurer, or you can contact us directly to investigate this matter for you.
Where you have chosen to do insurance payment plans with us to pay for the cost of your insurance, we will collect your repayments through a monthly PAP from your bank account or other mechanism. Details of the PAP, including the amount and date are set out in the Client Acceptance Letter we will have sent to you. If you see our name as Merit Finance on your bank statement and you don’t think this is something you have arranged, you can contact us to investigate this further for you and advise on next steps.
Merit recommends that you keep your correspondence and all information about yourself private and maintain care when entering any information online to keep yourself safe from fraud. Merit takes every precaution to maintain your privacy and confidentiality while nothing is ever perfect or possible to protect from every possible risk. Merit is diligent with protecting your information and your time and does not send out solicitations or newsletters or anything un-necessary. Any communication from Merit is serious and important and should be addressed as soon as possible. Merit does its best to accommodate, however you should anticipate that a deadline is a firm date and time. Additionally, you should definitely take note that the insurance industry is about risk management and relies on extraordinary data and it is essential for you to address any communication promptly and prudently to keep your record as pristine as possible. Transparent communication is our hallmark. Any document received from Merit is important.
Should you need to make a change or need some special accommodation, we are easy to talk to, very accessible, and genuinely happy to help. You can communicate with us by email, Service Request, phone call, fax, or even meet in-person.
If you think that you would like to cancel your insurance policy or finance contract, please first contact your insurance broker to talk things through. You will be able to find your insurance broker’s contact information on your insurance policy and any communications sent by them. Once we receive a cancellation request from your insurance broker, we need to cancel your premium finance contract.
CHANGE PAYMENT DATES
If you think you would like to change your payment date for your policy, or need a one time change, or are worried about your finances and ability to make payments for your insurance, please contact us on the Finance Merit Service Desk or call or reach out to us, we are here to help you. Please be sure to enter your Merit Account Number for clear identification. Merit may refer you to your insurance broker (and work together with them), while we will do our best to accommodate you directly and help find the optimal solution.
LEARN MORE ABOUT NON-PAYMENT AND INSURANCE PREMIUM FINANCE
Understanding what non-payment means requires understanding what we are doing for you.
Merit works with hundreds of insurance brokerages across Canada, and thousand of insurance agents serving tens of thousands of customers in Canada. Merit does not write insurance. Merit does not sell insurance. Merit makes insurance more affordable, accessible and flexible through providing payment plans. We work with almost every insurance carrier, MGA and wholesaler in Canada. What we do is about spreading the cost of your annual insurance premiums on a monthly or customized basis. If you are a business, the cost is typically tax deductible and the finance is off-balance sheet for your advantage. You sign up for Merit with your insurance broker or insurance carrier. We work together with the best insurance industry professionals on their team to provide you with the best service possible. Everyone wants to help you have the benefits of the insurance you purchased. It could be that your situation or the economy or market conditions change from the time when you purchased your insurance. Should you not pay your payments due, Merit works with your broker and your insurance carrier to help you on your terms in recognition that you no longer will have the benefit, safety and advantage of the insurance policy that you purchased to cover risk. You choose to buy insurance, and we choose to make it as easy as possible to pay its cost while sometimes the situation deteriorates and we will work on your side to help you. Communication with us is essential, if you are having financial trouble you could lose your insurance policy, and the risks covered by the insurance may not be bearable if your insurance is cancelled and you no longer have this coverage. Merit will not charge you cancel fees or set up fees or otherwise make a bad situation worse, while everyone understands your decision is to choose to do what is least bad (not making payment when due as due may be choosing not to have insurance). Like doctors in a medical situation, we can help more the sooner you communicate the circumstance so we can try to adjust for you. If you have an insurance claim you should contact your broker.
Merit emphasizes that you contact us as soon as you are aware of any payment challenge or non-payment for maximum flexibility. The message is that the sooner you contact us the more we can do for you. Merit's team is renowned as non-judgmental, easy to communicate with, and very helpful. You can use the Finance Merit Service Desk or Email or call or whatever means you feel the most comfortable to communicate and work together.
NEED TO MAKE A CLAIM?
Call or email your insurance broker right away. Now would be the right time to make that call. We write your broker's contact information on our Client Acceptance Letter.
QUESTIONING AN EMAIL. CONCERNED ABOUT FRAUD? YOU ASK, WHAT IS THE CHARGE FROM MERIT FINANCE? OR, WHAT ARE THESE DOCUMENTS THAT I RECEIVED?
Merit works with insurers and insurance brokers to help people spread the cost of their insurance premium through monthly installments.
If you have recently bought or renewed an insurance policy through your insurance broker and you are using premium finance to pay for the cost of the insurance, you will receive a letter or email from us with our name on it. If you have not renewed or taken out new insurance recently or are not paying for your insurance through premium finance or you have any doubts regarding the documentation you have received, we recommend that you check with your broker or insurer, or you can contact us directly to investigate this matter for you.
Where you have chosen to do insurance payment plans with us to pay for the cost of your insurance, we will collect your repayments through a monthly PAP from your bank account or other mechanism. Details of the PAP, including the amount and date are set out in the Client Acceptance Letter we will have sent to you. If you see our name as Merit Finance on your bank statement and you don’t think this is something you have arranged, you can contact us to investigate this further for you and advise on next steps.
Merit recommends that you keep your correspondence and all information about yourself private and maintain care when entering any information online to keep yourself safe from fraud. Merit takes every precaution to maintain your privacy and confidentiality while nothing is ever perfect or possible to protect from every possible risk. Merit is diligent with protecting your information and your time and does not send out solicitations or newsletters or anything un-necessary. Any communication from Merit is serious and important and should be addressed as soon as possible. Merit does its best to accommodate, however you should anticipate that a deadline is a firm date and time. Additionally, you should definitely take note that the insurance industry is about risk management and relies on extraordinary data and it is essential for you to address any communication promptly and prudently to keep your record as pristine as possible. Transparent communication is our hallmark. Any document received from Merit is important.
Should you need to make a change or need some special accommodation, we are easy to talk to, very accessible, and genuinely happy to help. You can communicate with us by email, Service Request, phone call, fax, or even meet in-person.